Plantly Yours Policies
Cancellation, Return & Refund Policy
1. Order Cancellation Policy
Orders can be cancelled before they enter the processing and dispatch cycle. Once your order has been packed or handed over to our courier logistics partners, cancellations cannot be processed. To request a cancellation, please immediately contact our team at support@plantlyyours.com or reach out via Live Support on WhatsApp with your Order ID.
2. Perishable Food Product Return Exceptions
Because Plantly Yours meals are consumable, freeze-dried food items, for health, safety, and hygiene standards, we do not accept returns or exchanges once the parcel has been delivered to your destination, except in specific verifiable cases of transit damage, packaging defect, incorrect product dispatch, or expired items.
3. Damaged, Defective, or Incorrect Deliveries
If your shipment arrives damaged, unsealed, missing items, or containing incorrect products, please notify us within 48 hours of delivery. Kindly email support@plantlyyours.com or message us via Live Support on WhatsApp with your Order Number, a brief description of the issue, and unboxing photographs/videos clearly showing the shipping label and outer/inner pouch condition.
4. Inspection & Resolution Options
Upon verifying your request, our customer care team will offer you a prompt resolution: (a) Free replacement sent via express shipping, (b) Instant store credit for your next order, or (c) A full or partial refund to your original payment method.
5. Refund Timelines & Settlement
Approved refunds are initiated within 48 business hours. Depending on your issuing bank, UPI provider, or credit card network, the refunded amount typically reflects in your source account within 5 to 7 business days via the original prepaid payment method.
6. Non-Refundable Scenarios
Refunds cannot be issued for: (a) Orders delivered to an incorrect or incomplete address provided by the customer, (b) Shipments where delivery was refused by the recipient without reason, or (c) Taste or personal preference, provided the food is safe, properly sealed, and true to its stated ingredients and packaging.