Plantly Yours Policies
Privacy Policy
1. Overview & Commitment to Privacy
Plantly Yours is committed to protecting your personal information and respecting your privacy in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP), 2023. This policy explains how we collect, use, and protect your information when you interact with our website.
2. Information We Collect
We collect information necessary to fulfill your orders and enhance your shopping experience: (a) Contact data (Name, email address, shipping/billing address, phone number), (b) Order transaction history and payment status, (c) Device and browsing data (IP address, browser type, operating system, and pages visited via secure cookies), (d) Marketing preferences and customer reviews submitted via Judge.me.
3. Purpose of Data Collection
Your information is used strictly to: (a) Process, pack, and deliver your food orders, (b) Send transactional delivery updates and invoices, (c) Provide customer service and respond to inquiries, (d) Send promotional emails and discount codes only when you have explicitly opted in / subscribed, and (e) Detect and prevent fraudulent transactions.
4. Sharing with Third-Party Service Providers
We do NOT sell, rent, or trade your personal data to any third parties. We share only necessary operational data with vetted service partners: (a) Logistics carriers (Shiprocket, Delhivery, Blue Dart) for delivery, (b) Secure payment processors (Razorpay, Shopify Payments) for payment verification, (c) Analytics and review providers (Google Analytics, Judge.me). All partners are bound by strict data confidentiality agreements.
5. Cookies & Tracking Technologies
We utilize functional cookies to remember your shopping cart items, preserve session login states, and optimize website loading speeds. You can disable non-essential cookies via your browser settings at any time.
6. Your Rights & Opting Out
You have the right to access, update, or request the deletion of your personal account data at any time. If you have subscribed to our newsletter and wish to unsubscribe, you can click the "Unsubscribe" link in any promotional email or email us at support@plantlyyours.com.
7. Grievance Officer & Contact Details
In accordance with Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our designated Grievance Officer are: Name: Neha Chauhan Company: Plantly Yours Foods Address: 63 Salunke Vihar, Wanowrie, Pune, Maharashtra 411040, India Email: support@plantlyyours.com Support: Live Support via WhatsApp & Email Operating Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST.