Last Updated: May 16, 2026

At Plantly Yours, customer satisfaction and product quality are extremely important to us. As we deal with food products, our Refund & Return Policy is designed to ensure safety, hygiene, and fairness for all customers.

1. Returns

Due to the perishable and consumable nature of our products, we generally do not accept returns once an order has been delivered.

However, returns/replacements may be considered in the following cases:

  • Damaged product received
  • Tampered or opened package upon delivery
  • Wrong product delivered
  • Missing items in the order

2. Reporting an Issue

To request a replacement or refund, customers must:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos of:
    • The product
    • Packaging
    • Shipping label
    • Invoice (if available)

Requests submitted after 48 hours may not be eligible for review.

3. Refund Eligibility

Refunds may be approved if:

  • The product was damaged during transit
  • Incorrect products were shipped
  • The order could not be delivered due to our error
  • The product quality issue is verified by our team

Refunds will not be issued for:

  • Personal taste preferences
  • Minor packaging variations
  • Incorrect preparation of the product
  • Orders placed with incorrect shipping details provided by the customer
  • Delays caused by courier partners or unforeseen circumstances

4. Replacement Policy

If eligible, we may provide:

  • A replacement product
  • Store credit
  • Partial or full refund

The resolution will depend on the nature of the issue and product availability.

5. Refund Processing Time

Approved refunds will typically be processed within 5–10 business days to the original payment method.

Actual refund timelines may vary depending on your bank or payment provider.

6. Cancellation Policy

Orders can only be canceled before shipment confirmation.

Once an order has been dispatched, cancellations may not be possible.

7. Non-Returnable Items

The following items are non-returnable:

  • Opened food packages
  • Consumed products
  • Products damaged due to improper storage after delivery
  • Promotional or discounted items (unless damaged)

8. Contact Us

For refund, replacement, or return-related assistance:

Plantly Yours
Email: support@plantlyyours.com
Website: Plantly Yours